MEMBER SURVEY RISK / INSURANCE CONTACT CONTACT DETAILSName* First Last Council/ Organisation*Albury City CouncilArmidale Regional CouncilBallina Shire CouncilBalranald Shire CouncilBathurst Regional CouncilBega Valley Shire CouncilBellingen Shire CouncilBerrigan Shire CouncilBland Shire CouncilBlayney Shire CouncilBogan Shire CouncilBourke Shire CouncilBrewarrina Shire CouncilBroken Hill City CouncilByron Shire CouncilCabonne CouncilCampbelltown City CouncilCanterbury Bankstown CouncilCarrathool Shire CouncilCastlereagh-Macquarie County CouncilCentral Coast CouncilCentral Darling Shire CouncilCentral Murray County CouncilCentral Tablelands CountyCessnock City CouncilCity of Canada Bay CouncilCity of RydeClarence Valley CouncilCobar Shire CouncilCobar Water BoardCoffs Harbour City CouncilCoolamon Shire CouncilCoonamble Shire CouncilCootamundra Gundagai Regional CouncilCowra Shire CouncilDungog Shire CouncilEdwards River CouncilEurobodalla Shire CouncilFederation CouncilForbes Shire CouncilGeorges River CouncilGilgandra ShireGlen Innes Severn CouncilGoldenfields Water County CouncilGoulburn Mulwaree CouncilGreater Hume Shire CouncilGriffith City CouncilGunnedah Shire CouncilGwydir Shire CouncilHawkesbury River County CouncilHay Shire CouncilHilltops CouncilHornsby Shire CouncilInner West CouncilInverell Shire CouncilJunee Shire CouncilKempsey Shire CouncilKu-ring-gai CouncilKyogle CouncilLachlan Shire CouncilLake Macquarie City CouncilLeeton Shire CouncilLismore City CouncilLithgow City CouncilLiverpool Plains Shire CouncilLockhart Shire CouncilMaitland City CouncilMid Coast CouncilMoree Plains Shire CouncilMosman Municipal CouncilMurray River CouncilMurrumbidgee CouncilMuswellbrook Shire CouncilNambucca Shire CouncilNarrabri Shire CouncilNarrandera Shire CouncilNarromine Shire CouncilNew England TablelandsNewcastle City CouncilNorfolk Island Regional CouncilNorth Sydney CouncilNorthern Beaches CouncilOberon CouncilPort Macquarie-Hastings CouncilPort Stephens CouncilQueanbeyan Palerang CouncilRandwick City CouncilRiverina Water County CouncilRous County CouncilShoalhaven City CouncilSingleton CouncilSnowy Monaro Regional CouncilSnowy Valleys CouncilStrathfield CouncilSutherland Shire CouncilTamworth Regional CouncilTemora Shire CouncilTenterfield Shire CouncilTweed Shire CouncilUpper Hunter County CouncilUpper Hunter Shire CouncilUpper Lachlan Shire CouncilUpper Macquarie County CouncilUralla Shire CouncilWagga Wagga City CouncilWalcha CouncilWalgett Shire CouncilWaverley CouncilWarren Shire CouncilWarrumbungle Shire CouncilWeddin CouncilWentworth Shire CouncilWilloughby City CouncilWingecarribee Shire CouncilWoollahra Municipal CouncilYass Valley CouncilOTHEROrganisation Name Email* Phone MEMBER SURVEY1. How long have you personally had direct dealings with Statewide Mutual?* Less than 1 year 1 to 2 years 2 to 3 years 3 to 5 years > 5 years 2. How regularly do you have contact with Statewide Mutual?* Daily Weekly Fortnightly Monthly Quarterly Annually Bi-annually 3. Which of the following types of contact have you had with Statewide Mutual in the past 12 months?* Annual renewal process Chair visit Statewide Mutual Risk Management Conference Claim / incident process / claim resolution General enquiry Insurance advice and services On-site inspection / audit Risk management advice and services None of the above Other Please provide detail4. Do you know the members of your Service Delivery Team?*Please tick all that apply Board Member Executive Officer Account Chair Account Manager Regional Risk Manager Claims Consultant 5. When did you last meet with one of these contacts?* 6. On a scale of 1 to 5, please rank the following performance of your Service Delivery Team?(1 star being unsatisfactory and 5 stars being excellent.)a) Builds rapport with you and your staff*ExcellentPretty goodNeutralNot so greatUnsatisfactorya) please provide more detailb) Responds to queries within your expected timeframes*ExcellentPretty goodNeutralNot so greatUnsatisfactoryb) please provide more detailc) Provides quality advice*ExcellentPretty goodNeutralNot so greatUnsatisfactoryc) please provide more detaild) Provides up to date advice on risk, insurance and Mutual related developments*ExcellentPretty goodNeutralNot so greatUnsatisfactoryd) please provide more detaile) Proactive in identifying and addressing potential changes needed to your risk program*ExcellentPretty goodNeutralNot so greatUnsatisfactorye) please provide more detailf) Responds promptly to claim notifications*ExcellentPretty goodNeutralNot so greatUnsatisfactoryf) please provide more detailg) Keeps you up to date on contentious claim issues*ExcellentPretty goodNeutralNot so greatUnsatisfactoryg) please provide additional detailh) Provides satisfactory advice, information and assistance in managing and settling claims*ExcellentPretty goodNeutralNot so greatUnsatisfactoryh) please provide more detail7. Do you get value out of Statewide Mutual’s contribution to your Regional Risk Group meetings?* Yes No 7a. Please provide any suggestions for how we can add more value to these meetings*8. What is the most important part of our service delivery to you and your organisation?*9. What improvements to our service delivery would you like to see developed?*10. Do you believe there is value in being part of Statewide Mutual?* Yes No 10a. Please provide additional detail11. How would you rate the usefulness of the following?*1. Not useful at all2. A little useful3. Neutral4. Somewhat useful5. Highly usefulThe Member Centre?The Guidance Notes available on the Member Centre?The Best Practise Manuals available on the Member Centre?How would you rate the online renewal process?12. What industry events have you attended in the last 12 months?* Statewide Mutual Risk Management Conference Statewide Mutual Mock Trial A presentation or workshop presented by your Regional Risk Manager or Account Manager LGNSW Annual Conference IPWEA Annual Conference Local Government NSW Property Professionals Conference LG Professionals NSW LG Professionals Australia ALGA National General Assembly Other 12a. Please list any other industry events attended 13. Overall, have we successfully implemented your risk program, including placement and provided your team with the necessary tools, products and services?* Yes No 14. Have we demonstrated a clear understanding of your business?* Yes No 15. Here is a series of characteristics and descriptions that could describe your day to day account service team. Please rate your level of agreement with the following statements.*1. Strongly disagree2. Disagree3. Neutral4. Agree5. Strongly agreeMy service team actively demonstrates putting the interests of Council firstMy service team provides a unique and tailored suite of services and productsI trust my service team to give me the best solutions for my Council’s insurance and risk management needsMy service team is committed to Council's working together for sustainable risk protectionMy service team provides quality risk management services which are practical and meet my expectationsMy service team provides industry-leading insurance expertiseMy service team is proactiveMy service team is responsiveMy service team is flexibleMy service team is innovativeMy service team provides excellent service16. Are we delivering key services as expected by you?* Yes No 17. Please provide any additional comments or feedback you would like us to considerConsent I am happy to be contacted to discuss my feedback further.
