MEET OUR SPEAKERS

Elite leadership

Thursday 22 August – 11.15am – 12.00pm

Mark Wales
Resilience Keynote Speaker | SAS Veteran

Mark believes that leadership can be taught, and the aim of his keynote is to outline the fundamentals of elite leadership. Drawing on his experience at the top levels of business and special operations to show you that the basics done well, are the foundations of mission success and elite performance. Mark draws from neurobiology and uses personal examples to illustrate a proven approach to prevention, recovery and growth. He will outline the importance of simplicity, focus and agility in planning to achieve mission success.

 

Learn more about Mark

Mark was a career special forces officer in charge of 30 elite soldiers, his role was to lead combat missions deep behind enemy lines. Mark has completed 10 tours of duty to Afghanistan, Iraq, East Timor, Lebanon and the Solomon Islands.

Mark’s successful transition from the Army led him to a high-profile business career. He graduated with an MBA from the Wharton School of Business – and joined McKinsey & Company. Mark was listed in Wharton’s prestigious 40 under 40 awards for business excellence. He is the founder and CEO of a tough-luxury brand, Kill Kapture.

Mark’s best-selling memoir: Survivor: Life in the SAS, is known as one of the leading contemporary war memoirs.

Mark’s is married to Samantha Gash and they have a four-year-old boy called Harry.

Diving into the unknown? Risk management considerations amid the revitalisation of inland waterways

Thursday 22 August – 4.00pm – 4.30pm

Amy Peden
Senior Research Fellow | School of Population Health, UNSW Sydney

In the face of increasing population density and the high costs associated with running, and visiting, aquatic centres, there is growing investment in the use of inland waterways for swimming and aquatic recreation. Such initiatives encourage us to get outdoors and experience the physical and mental health and wellbeing benefits of being in nature. Yet they also present inherent risks and hazards, including an increased risk of drowning. This presentation will look at the latest drowning statistics and research in Australia, with a particular focus on rivers, creeks and streams which account for the highest drowning burden. We will discuss important risk mitigation challenges for land managers in the revitalization of our rivers, lakes and dams for aquatic recreation as well as signposting future considerations to ensure we can all enjoy these locations safely.

Learn more about Amy

Dr Amy Peden is a Senior Research Fellow in the School of Population Health at the University of New South Wales and co-founder of the UNSW Beach Safety Research Group. She maintains an honorary position as a Senior Research Fellow with Royal Life Saving Society – Australia and regularly appears in the media. Her research is focused on the prevention of drowning and ensuring people of all ages can enjoy the water safely. Born and raised in central west NSW, she is particularly interested in drowning risks facing regional and remote communities and the safety of inland waterways. On this topic, Dr Peden completed her PhD examining river drowning burden, risks and prevention, which provided pivotal insights for the development of the Respect the River program.

 

How to write for influence, impact and action

Friday 23 August – 11.00am – 11.45pm

Vikki Maver
Founder | Communication Skills Academy & Refresh Marketing

In this fun, eye-opening presentation, Australia’s leading writing skills trainer, Vikki Maver, covers the critical importance of clear, concise and precise writing within the local government sector.

Councils are expected to communicate with a wide range of stakeholders – from residents and business owners to elected officials and other government agencies – which is far from easy. On top of that, they operate within a complex regulatory framework, leaving no room for costly risk exposures or legal challenges.

By arming delegates with the right knowledge and tools to write simply, clearly and concisely, they can ensure council communication achieves its objectives every time. It’s all about conveying information accurately, fostering trust, increasing community engagement – and demonstrating a commitment to transparency and efficiency.

Having presented to staff within local government organisations across Australia for over 16 years, Vikki understands the unique communication challenges of the sector better than anyone. She’ll have delegates walking away feeling empowered to turn every message into a tool for clear, persuasive and meaningful interaction.

 

Learn more about Vikki

Vikki Maver is the Founder of two highly respected businesses and brands. The first is Refresh Marketing (RM), Australia’s longest running copywriting agency. The second is Communication Skills Academy (CSA) – a dedicated communications training business.

Established in 2003, RM writes content and copy for a diverse client base. Under Vikki’s stewardship, RM has grown from a one-woman band into a team of 8 talented humans crafting compelling copy that connects with readers, builds brands and grows businesses.

CSA, on the other hand, launched in 2024. But Vikki is certainly not new to the world of corporate training. In fact, she’s been arming teams with better writing skills since 2008. With an intimate knowledge and appreciation of the unique communication challenges councils face, Vikki has facilitated writing skills workshops for a long list of Australia’s leading local government organisations. City of Greater Geelong, City of Gold Coast, Mildura Rural City Council, Glen Eira City Council, Hume and Inner West Council – just to name a few.

Cyber Breakout Session

Thrusday 22 August – 2.15pm – 3.00am

Craig Swift-McNair
General Manager | Woollahra Council

Craig will provide insight into how Woollahra Council dealt with recent cyber breaches and the relationship they built with Clyde and Co during the incident response process.

    Learn more about Craig

    Craig is the General Manager at Woollahra Council in Sydney’s eastern suburbs, a role he commenced in July 2020. Prior to this, Craig was the General Manager of Port Macquarie-Hastings Council on the mid north coast of NSW, from 2014 to 2020.

    Craig has spent over 20 years in local government in NSW in a range of roles across three Councils and prior to his time in the public sector, Craig had a twenty-five-year career in the private sector in a range of roles and industries. Craig is dedicated to giving back to the local government sector and as part of that, he has been on the Board of Local Government Professionals Australia, NSW since 2018 and is currently the Vice President.

    Craig is a solutions-focused leader who enjoys coaching people for success by inspiring them to get to know their own strengths and how to work with them, by building trust with people and by acting with authenticity and integrity at all times.

    How risk management can become embedded in everything easily

    Friday 23 August – 9.00am – 10.15am

    Terry Dodds
    CEO | Murray River Council

    Often council staff look at risk management as a chore that get’s pushed to one side when things become frantic. In Terry’s presentation he will look at ways to embed good risk management practices into his council, through effective people management and improving their systems.

    Learn more about Terry

    Terry did the usual things a completely naive, ambitious, and energy filled young person does, formally studying engineering, human resources, project management, and finance.

    Then, still feeling inadequate and lost, knocked over yet more courses in fraud prevention, leadership, contract management, construction law, Lean Sixth Sigma, airport and risk management.

    After completing twenty (20) courses in forty-two (42) years he’s recently realised that they were a complete and utter waste of time.

    He should have listened to his father and studied psychiatry. Because to be successful as a CEO in local government requires you to be as proficient at psychoanalyzing people as Freud. And just like Freud, it helps to be nuts yourself.

    Risk Culture Breakout Session

    Friday 23 August – 9.00am – 10.15am

    Deborah McDonald
    Manager Integrated Risk | Singleton Council

    Deborah will go over how to build a risk aware and safety conscious culture through engagement and innovation, using Singleton Survivor, Swell Program and Shark Tank Singleton as case studies.

    Learn more about Deborah

    Deborah is the Manager Integrated Risk at Singleton Council where she has responsibility for enterprise risk management, insurance, internal audit, Work Health and Safety, injury management and recover at work, and business continuity. She spent the bulk of her career in the insurance and risk management areas with Port Stephens Council before taking on leadership of the integrated risk management team at Singleton Council in late 2016. Deborah is a Risk Management Institution of Australia Certified Practising Risk Manager and an Associate (CIP) of the Australia and New Zealand Institute of Insurance and Finance.

    Her achievements include volunteering in the Risk Management Functional Area at the Sydney 2000 Olympics, winning the inaugural Affiliated FM 2015 Statewide Mutual Risk Management Scholarship, recognition in the Minister’s Awards for Women in Local Government in 2019, winning the NSW Local Government Excellence Awards (People & Culture category) in 2018 and 2020 and several Statewide Mutual Risk Management and StateCover Mutual Excellence Awards. Deborah and her small but energetic team thrive on bringing a ‘people first’ approach to everything they do, finding innovative ways to drive engagement and building a risk aware and safety conscious culture.

    The Essential Eight Journey

    Thursday 22 August – 2.15pm – 3.00pm

    Peter John
    Manager, Digital | Queanbeyan-Palerang Regional Council

    Peter John will present the “Essential Eight Journey” of the Queanbeyan-Palerang Regional Council (QPRC). It will touch on some quick wins, drawn-out technology battles, challenges, and lessons learned from their ongoing implementation of the ASD Essential Eight Framework. The presentation will outline some of the organisational levers the LGA sector could use to progress the implementation of the various Essential Eight controls and the need to use a good, automated reporting system to produce those metrics that matter.

    The presentation will also touch on a few critical success factors, such as “tone from the top”, uplift of the organisational cyber awareness, and some of the new policies and approaches that have been helpful along the way.

    One of the running themes of the presentation will be the need to reimagine how information security increases the organisation’s value and possible ways to communicate it across the whole organisation.

    Learn more about Peter

    Peter heads the Digital Branch of the Queanbeyan-Palerang Regional Council (QPRC), a major NSW regional council adjacent to Canberra. He is responsible for the organisation’s technology stack and also fulfils the duties of council’s Chief Information Security Officer. Technology was a key enabler along the organisation’s trajectory of transformation, for which the council won the A.R. Bluett Memorial Award in 2020. Peter has a servant leadership approach to a team that spans Systems, Networks, and Records, with a staff retention rate of 97%.

    He currently chairs the IT Leadership Group for the Canberra Region Joint Organisation (CRJO). He holds a Master of Information Technology Management and various professional accreditations in electronics, systems, networks, and cyber. He is a PROSCI-certified change practitioner and a Certified Information Security Manager (CISM) accredited by ISACA, the peak global body for information security and governance. Prior to joining QPRC in 2017, Peter founded and led an award-winning technology consulting firm.

    Closing the loop on waste

    Thursday 22 August – 2.15pm – 3.00pm

    Troy Leedham
    Systems Coordinator – Waste | Canterbury Bankstown Council

    Closing the loop on waste is a $2.1 million technology-led transformation program focused on improving resident’s experience around council waste services, enabling them to have a seamless waste service experience and to better understand how to recycle right. Using technology and Artificial Intelligence (A.I), the project aims to reduce recycling waste contamination, improve the city’s data collection methods and make it easier to share information to empower an informed and engaged community.

    Learn more about Troy

    Troy has been working in local government for 25 years, with his last 10 years spent in waste management at Canterbury Bankstown Council. His has considerable experience in operations, business systems improvement and project management. Troy specialises in using technology and Artificial Intelligence (A.I) to improve processes and reduce costs.

    Be prepared the next time disaster strikes: 10 practical tips on your property cover from a claims perspective

    Friday 23 August – 9.00am – 10.15am

    Gareth Edwards
    Claims Manager | JLT Risk Solutions Pty Ltd

    Property claims can throw up a variety of questions depending on the nature of the damage and how a council may choose to make good that damage. We are commonly asked, what types of clean-up costs are covered after a big storm event? How does Prevention of Access cover work? What happens if a property is undeclared or underdeclared on the asset schedule? Are staff costs covered? How do the cash settlement provisions in the wording work?

    These questions and more will be answered in this workshop aiming to provide practical tips and answers to frequently asked questions on property claims.

    Learn more about Gareth

    Gareth is the current NSW Public Sector Claims Manager. He has over 20 years’ experience in claims, with experience working with State Governments, Local Government, corporate and retail clients. Gareth was a former national claims manager for property, energy and construction at a large American insurer. He has been involved in the management of numerous catastrophe claims locally and globally, including more recently the Essendon DFO plane crash in 2017; the 2019/2020 bushfires in New South Wales, Victoria, South Australia and Western Australia; the 2020 Canberra hailstorm; the 2020 Wallan passenger train derailment; Covid-19 BI claims in 2020/2021; and the 2022 east coast lows and flooding in Queensland and New South Wales.

    Roads inspection data captured with Asset AI

    Thursday 22 August – 2.15pm – 3.00pm

    Phil King
    Director Infrastructure & Operations | Griffith City Council

    Griffith City Council was one of the two Councils that participated in the pilot program of Asset AI. This led to the creation of a web based road defect asset system which utilises feeds from Artificial Intelligent enabled devices. Asset AI enables passive defect identification, provides opportunities for improved efficiency in scheduling and hopefully preventative maintenance of roads.

    Learn more about Phil

    Phil has been working in Local Government since 2004 and held executive management roles since 2013 in a number of regional Councils in NSW. He has led multidisciplinary teams of approx. 90 staff at both Lachlan Shire and Griffith City and made his mark as an approachable leader who listens to staff and supports them in improving efficiencies and completing works to the highest standards.

    We’re on a Road to Nowhere

    Thursday 22 August – 3.30pm – 4.00pm

    Kieran O’Brien
    Partner | DLA Piper Australia

    Councils around Australia continue to grapple with the issue of common law and statutory compliance with judicial and legislative expectations when it comes to inspecting and maintaining road reserves. The introduction of artificial intelligence tools may make that task both easier and harder. Kieran O’Brien (Partner, DLA Piper Australia) explores these themes and compares the Victorian experience with what is happening in New South Wales.

    Learn more about Kieran

    With close to 30 years at DLA Piper, Kieran has for much of that time assisted the local government liability scheme in Victoria (and on occasion in NSW) to manage claims and risk. This has included the full range of public liability and professional indemnity claims ranging from standard trip and falls to catastrophic injury, substantial property damage and class actions.

    Kieran is also DLA Piper’s Global Co-Chair for Class Actions and Mass Torts and is the Australian lead partner of DLA Piper’s Product Liability practice.

    Building a Positive Risk Management Culture

    Friday 23 August – 9.00am – 10.15am

    Darren Schaefer
    Chief Officer Corporate and Community | Armidale Regional Council

    Culture is not about morning teas, mufti days and work drinks. While they certainly play a part, its often unclear as to what extent that they can be attributed to performance. A culture where one is not afraid to speak up, that encourages courageous and constructive conversations, that facilitates collaboration and has its values and behaviours aligned, stands a good chance at positively influencing organisational performance.

    In 2020, Armidale Regional Council (ARC) experienced a crisis of governance that kick started a transformative journey from being place on a Performance Improvement Order by the NSW Government to winning awards for improvement outcomes. The quest for improvement has led to a greater understanding that the Councils strategy & planning are inextricably linked to its risk appetite, and that culture has been a huge driver in improving the Councils approach to risk management. The upshot… (weirdly enough), is that risk is now helping drive improvement outcomes that are having a greater social impact for the community.

    Learn more about Darren

    Darren is an experienced and results driven Executive Manager with a history of working in Local Government, Financial Services, Automotive and Quick Service Restaurant industries. He has a proven track record in Customer Acquisition, Product Development, Strategic Planning, Marketing & Brand Strategy, Business Transformation, Governance & Risk Management, Corporate Social Responsibility and Employee Engagement. He has highly developed communication and influencing skills with demonstrated leadership capabilities in developing and motivating staff while driving cultural change.

    In his substantive position at Armidale Regional Council, he manages diverse portfolio of technical teams within the Corporate and Community Directorate, where he has a focus on improving customer experience and organisational capability. He is a strong advocate for developing workplace culture, recognising it as a key driver of performance outcomes. To this end, Darren is presently Acting as Chief Officer Assets and Services, where he relishes the opportunity to ensure the rubber is hitting the road within a culture that actively manages risk and prioritises workplace safety.

    Kieran is also DLA Piper’s Global Co-Chair for Class Actions and Mass Torts and is the Australian lead partner of DLA Piper’s Product Liability practice.

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